These Terms and Conditions set out the basis on which we provide rubbish removal and waste collection services in Kingston upon Thames and surrounding areas. By making a booking, using our services, or allowing us access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business, or organisation requesting the services.
We, us, our means the rubbish removal and waste collection service provider.
Services means any rubbish removal, waste clearance, collection, loading, transportation, or related services we agree to provide.
Waste means any items, materials, refuse, rubbish, junk, or other goods that the Customer asks us to remove.
Contract means the agreement between the Customer and us for the supply of Services, incorporating these Terms and Conditions.
We provide on-demand and pre-booked rubbish removal and waste collection services in Kingston upon Thames and nearby areas. Our services typically include loading, removal, and transportation of household waste, commercial waste, garden waste, bulky items, and general non-hazardous refuse.
We reserve the right to decline any job where the Waste presented is unsuitable, unsafe to handle, or falls outside our licensing or regulatory permissions. This includes, but is not limited to, hazardous waste, clinical waste, asbestos, chemicals, certain electrical items, gas bottles, and any items specifically restricted by law or by our waste carrier licence conditions.
3.1 Bookings can be made by telephone, email, or through any booking system we may provide from time to time. When making a booking, you must provide accurate information about the type and approximate volume or weight of Waste, access to the premises, parking arrangements, and any particular conditions that may affect the Service.
3.2 Any quotation provided prior to collection is based on the information you supply. If on arrival the actual Waste or site conditions differ materially from what was described, we may revise the quotation, adjust the price, or refuse to carry out all or part of the Service.
3.3 A booking is only confirmed when we accept it and provide you with a booking reference, confirmation message, or agreed date and time for the Service. We reserve the right to refuse or cancel any booking at our discretion, including circumstances where we reasonably believe the job cannot be carried out safely or lawfully.
3.4 The Customer is responsible for ensuring that either they or an authorised representative is present at the agreed time of collection. If no one is available to provide access or authorisation, we may treat the visit as a failed attendance and charge a call-out or cancellation fee.
4.1 The Customer must ensure that we have safe, reasonable, and lawful access to the premises and to the Waste at the agreed time. This includes providing gate codes, keys (where necessary), and clear instructions for entry.
4.2 The Customer is responsible for arranging suitable parking for our vehicle as close as reasonably possible to the collection point. Any parking fees, permits, or fines arising due to inaccurate information provided by the Customer or failure to arrange necessary permissions may be added to the final invoice.
4.3 Where access is restricted or involves unusual risks, steps, long carrying distances, or other obstructions, we may adjust the price to reflect the additional time and labour required, or we may decline to proceed if we consider conditions unsafe.
5.1 The Customer warrants that they are the owner of the Waste or have full authority from the owner to arrange its removal and disposal.
5.2 The Customer must separate, where reasonably practicable, any hazardous or prohibited items and must not conceal such items within general Waste. The Customer must inform us in advance if they suspect that any of the Waste could be hazardous, sharp, contaminated, or otherwise dangerous to handle.
5.3 The Customer agrees to provide accurate information and to cooperate with us in carrying out the Services safely and efficiently. This includes keeping pets and children away from the work area, and ensuring that access routes are free from hazards.
6.1 Prices may be based on volume, weight, type of Waste, labour time, and any additional services requested. We will explain the basis of our charges at the time of booking or on arrival at the site.
6.2 Any quotation provided before we see the Waste is an estimate only. The final price will be confirmed on site once our team has assessed the actual volume, type, and accessibility of the Waste. No chargeable work will be carried out until you have accepted the final price.
6.3 All prices quoted are exclusive of any applicable taxes, which will be added at the prevailing rate where required by law.
7.1 Payment is due on completion of the Service unless otherwise agreed in writing prior to collection. We accept payment by cash, card, or any other method we may specify from time to time.
7.2 For business Customers with approved credit arrangements, invoices are payable within the payment terms stated on the invoice. If no specific terms are stated, payment is due within 14 days of the invoice date.
7.3 We reserve the right to charge interest on overdue amounts at the statutory rate, accruing daily from the due date until payment is received in full. We may also recover any reasonable costs incurred in pursuing late or non-payment, including legal and collection fees.
7.4 We may decline to perform or continue any Services if payment is not made when due, or if we reasonably believe that the Customer may be unable or unwilling to pay.
8.1 The Customer may cancel or reschedule a booking by contacting us as soon as possible. Cancellations made more than 24 hours before the scheduled collection time will normally incur no charge.
8.2 Where a booking is cancelled with less than 24 hours notice, or where we attend the site and are unable to carry out the Service due to the Customer’s act or omission (including lack of access, absence of an authorised person, or unsuitable Waste), we may charge a reasonable cancellation or call-out fee to cover our costs.
8.3 We may cancel or reschedule a booking where we are unable to perform the Service due to circumstances beyond our reasonable control, including but not limited to severe weather, traffic disruption, vehicle breakdown, staff illness, or compliance with legal obligations. In such cases we will use reasonable efforts to notify you as soon as practicable and to agree an alternative time. We will not be liable for any losses arising from such cancellation or delay, save as set out in these Terms and Conditions.
9.1 We will perform the Services with reasonable care and skill and in accordance with applicable waste management laws and regulations in the United Kingdom.
9.2 Times and dates for collection are estimates and are provided for guidance only. While we aim to attend within the booking window, we cannot guarantee exact arrival times. The Customer should allow for reasonable delays due to traffic and operational factors.
9.3 Once the Waste has been loaded into our vehicle and payment has been made or confirmed, ownership of the Waste passes to us, and we will be responsible for transporting and disposing of it in accordance with waste regulations.
10.1 We operate as a registered waste carrier and will handle, transport, and dispose of Waste in compliance with current UK waste legislation and any relevant environmental regulations.
10.2 We will take all reasonable steps to maximise recycling and reuse of materials where facilities and processes are available, but we do not guarantee that any particular item will be recycled.
10.3 We may issue waste transfer notes or related documentation in accordance with legal requirements. Business Customers may be required to provide details necessary for completion of such documents and must retain their copies for the periods prescribed by law.
10.4 The Customer must not request any Service that would cause us to breach waste regulations. If we reasonably believe that complying with a Customer’s instructions would be unlawful or unsafe, we may refuse to follow those instructions and may cancel the Service without liability.
11.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
11.2 Subject to the above, we will not be liable for any indirect, consequential, or economic loss, including loss of profit, revenue, use, or goodwill, arising out of or in connection with the Services or these Terms and Conditions.
11.3 Our total aggregate liability for any loss or damage arising out of or in connection with a particular Service, whether in contract, tort, or otherwise, shall be limited to the amount paid or payable by the Customer for that Service.
11.4 The Customer is responsible for removing or securing any valuable, fragile, or delicate items before the Service begins. While we will take reasonable care when moving Waste through the premises, we will not be liable for minor cosmetic damage to walls, floors, or fixtures that may occur in the normal course of loading and removal, unless caused by our negligence.
11.5 We will not be liable for any loss or damage arising from the Customer’s failure to disclose relevant information, including the presence of hazardous or fragile items, restricted access, structural weaknesses, or other site-specific risks.
12.1 If you are dissatisfied with any aspect of our Services, you should notify us as soon as reasonably practicable, providing your booking reference, details of the issue, and any supporting information.
12.2 We will investigate complaints in good faith and, where appropriate, may offer a remedy such as a partial refund, re-performance of the Service, or other reasonable solution, taking into account the nature of the complaint and the evidence available.
13.1 We collect and process personal information necessary to manage bookings, carry out Services, and handle payments. This may include your name, contact details, address, and payment information.
13.2 We will handle personal data in accordance with applicable data protection laws in the United Kingdom. We will not sell your personal data to third parties. We may share your information with our employees, contractors, and service providers where reasonably necessary for the performance of the Services or compliance with legal obligations.
14.1 We may subcontract or assign some or all of our rights and obligations under the Contract, provided that this does not materially reduce the standard of the Services provided to the Customer.
14.2 The Customer may not assign or transfer their rights or obligations under the Contract without our prior written consent.
15.1 We may amend these Terms and Conditions from time to time to reflect changes in the law, regulatory requirements, industry practice, or our business operations.
15.2 The version of the Terms and Conditions in force at the time of your booking will apply to that Contract, unless a change is required by law or regulatory authority, in which case the updated terms may apply to existing Contracts to the extent necessary to comply.
16.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including disputes relating to their existence, validity, or termination.
18.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Customer and us in relation to the Services and supersede any prior understandings, arrangements, or representations, whether oral or written.
18.2 The Customer acknowledges that they have not relied on any statement, promise, or representation made or given by or on behalf of us which is not set out in these Terms and Conditions or in writing as part of the booking process.
Our team will come directly to your doorstep, load and transport all of your waste for disposing or recycling. You will be provided with a free no obligations quote and a free estimate so that you are aware of what you are paying for.
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Trust our professionals to deliver you the best rubbish removal Kingston upon Thames service and great deals in the whole KT1 region.
Tipper Van - Rubbish Clearance and Rubbish Removal Prices in Kingston upon Thames, KT1
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 20 min | 3.5 | 200-250 kg | 20 bin bags | £160 |
| 1/2 Load | 40 min | 7 | 500-600kg | 40 bin bags | £250 |
| 3/4 Load | 50 min | 10 | 700-800 kg | 60 bin bags | £330 |
| Full Load | 60 min | 14 | 900 - 1100kg | 80 bin bags | £490 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
Luton Van - Rubbish Clearance and Rubbish Removal Prices in Kingston upon Thames, KT1
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 40 min | 7 | 400-500 kg | 40 bin bags | £250 |
| 1/2 Load | 60 min | 12 | 900-1000kg | 80 bin bags | £370 |
| 3/4 Load | 90 min | 18 | 1400-1500 kg | 100 bin bags | £550 |
| Full Load | 120 min | 24 | 1800 - 2000kg | 120 bin bags | £670 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
